Shipping
We deliver to each destination in italy and to the following foreign countries at the moment:
austria, andorra, belgium, bulgaria, canary islands, czech republic, croatia, denmark, estonia, finland, france, germany, greece, holland, hungary, island of cipro, latvia, liechtenstein, lithuania, luxembourg, malta, monaco, northern ireland, norway, polland, portugal, republic of ireland, romania, slovenia, spain (excluded balearic islands, ceuta and melilla), sweden, switzerland, united kingdom.
If your country is not included in the above mentioned list please contact us at shop@pinkpampas.com and we will send you a quotation to ship your order.
The cost for any shipment in italy is 8€. shipment to italy will be free for orders over 150€.
To Europe, shipping cost changes based on each country. you will see the grid with the related info before the order’s confirmation.
Please be informed that shipments for extra ue countries may have additional costs upon receipt, due to taxes of importation and/or custom duties as per each country’s regulation and laws.
All these additional fees or accessories costs will be totally paid by customer.
Once the order will be delivered to the courier, you will receive an email with your tracking number so you can track your box.
For international orders it is important to note that in any case shipping time frames totally depend on your location, as well on your local customs processing times.
All orders will be processed in 1-3 days, except for the cases listed below.
Average delivery times are 1-2 days for italy (with the exception of islands that will require 1 day more) and 3-4 days for european countries.
Orders placed on Friday will be processed on the following Monday.
All the orders received after 12pm will be processed the day after.
Orders placed on any non-working day will be processed as soon as possible, on the following working days.
In the case pink pampas shop will be closed for any vacation period or any other reason, you will be informed by email or through the website, but you will always be entitled to place your order and it will be processed and shipped to you as soon as we will re-open the shop.
At your order’s delivery we reccomend you to check the package with care before signing for it with the courier.
By signing you accept the receipt of the box as it is.
If the box shows any irregularity or if it looks as broken or damaged in any manner we kindly reccomend you to accept delivery “with reserve”.
We also recommend you to provide us with a reliable address to ship the order, as we will be not responsible for lost or stolen orders.
Physical addresses are preferred, as we are unable to guarantee the safety of items delivered to po boxes or parcel lockers.
Shipping
WHERE DO YOU SHIP FROM?
Each order is shipped from Milan, Italy.
WHICH SHIPPING METHODS ARE AVAILABLE?
We currently ship the orders worldwide through DHL Express.
HOW CAN I TRACK MY ORDER?
You will have the possibility to check your shipping status step by step inserting here the tracking number you will receive directly by DHL once the parcel will be shipped.
HOW LONG A ORDER WILL TAKE TO BE SHIPPED?
Each order can take from 1 to 3 days to be processed.
All the orders received after 12pm will be processed the day after.
Orders placed on Friday will be processed on the following Monday.
Orders placed on any non-working day will be processed as soon as possible, on the following working days.
In the case our shop should be closed for any vacation period or any other reason, you will be informed by email or through the website, but you will always be entitled to place your order and it will be processed and shipped to you as soon as we will re-open the shop.
WHEN MY ORDER WILL ARRIVE?
Average delivery times are 1-2 days for Italy (with the exception of islands that will require 1 day more) and 2-3 days for European Countries.
Extra UE Countries can take more than 3 days, depending on each Country.
In any case international shipping time totally depends on your location, as well on your local customs processing times.
You can directly check the order status clicking on DHL website here.
HOW MUCH IS SHIPPING?
Shipping cost will be calculated and included to your total at check out.
The cost for any shipment in Italy is 6€ and in France is 10€.
Shipping will be free for orders to Italy from 60€ and for orders to France from 85€.
Check the rate for each foreign Country in the chart below:
| COUNTRY | SHIPPING COST € |
| ITALY | 6 |
| FRANCE | 10 |
| GERMANY | 20 |
| PORTUGAL | 20 |
| SPAIN | 20 |
| SWITZERLAND | 28 |
| UNITED KINDOM | 22 |
| UNITED STATES | 35 |
| AFRICA | 50 |
| ANDORRA | 45 |
| ASIA | 60 |
| AUSTRALIA | 50 |
| AUSTRIA | 20 |
| BOSNIA | 26 |
| BELGIUM | 20 |
| BULGARY | 20 |
| CANADA | 35 |
| CANARY ISLANDS | 26 |
| CORSE | 45 |
| CROATIA | 20 |
| CYPRUS | 20 |
| CZECH REPUBLIC | 20 |
| DENMARK | 20 |
| ESTONIA | 20 |
| FINLAND | 20 |
| GIBRALTAR | 25 |
| GREECE | 20 |
| HUNGARY | 20 |
| ICELAND | 28 |
| IRELAND | 20 |
| KOSOVO | 28 |
| LIECHTENSTEIN | 28 |
| LITHUANIA | 20 |
| LUXEMBOURG | 20 |
| MACEDONIA | 28 |
| MADEIRA ISLAND | 20 |
| MALTA | 20 |
| MOLDOVA | 25 |
| MONACO | 20 |
| MONTNEGRO | 28 |
| NETHERLANDS | 20 |
| NORTHERN IRELAND | 20 |
| NORWAY | 28 |
| POLAND | 20 |
| ROMANIA | 20 |
| RUSSIA | 70 |
| SAN MARINO | 15 |
| SLOVAKIA | 20 |
| SLOVENIA | 20 |
| SWEDEN | 20 |
| UKRAINE | 20 |
If your Country is not included in the above mentioned list please contact us at shop@pinkpampas.com and we will send you a quotation for your evaluation and approval before purchasing.
INTERNATIONAL DUTIES & TAXES
Please be informed that shipments for Extra UE Countries may have additional costs upon receipt, due to taxes of importation and/or custom duties as per each country’s regulation and laws.
All these additional fees or accessories costs will be totally paid directly by customer to the relevant authority.
I'M HAVING TROUBLE WITH TRACKING NUMBER
Contact us! We will be happy to help you.
INSTRUCTIONS FOR DESTINATION ADDRESS
We recommend you to provide us with a reliable address to ship the order, as we will be not responsible for lost or stolen orders. So please provide us with the most detailed info in order to allow the courier to make a correct delivery.
Physical addresses are preferred, as we are unable to guarantee the safety of items delivered to p.o. boxes or parcel lockers.
I TYPED THE WRONG ADDRESS, WHAT CAN I DO?
Contact us! If the order hasn't shipped yet we will be able to send it to the correct address.
AT ORDER’S DELIVERY WITH COURIER
At your order’s delivery we recommend you to check the package with care before signing for it with the courier.
By signing you accept the receipt of the box as it is.
If the box shows any irregularity or if it looks as broken or damaged in any manner we recommend you to accept delivery “with reserve”.