Do you love our world and would you like to collab? 

Write us: WE WILL BE HAPPY TO DEVELOP BEAUTIFUL PROJECTS TOGETHER! 

For shipments and returns or any other question related to on line shop write us at shop@pinkpampas.com

For general information about our project or products write us at info@pinkpampas.com

For payments enquiries write us at account@pinkpampas.com

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FAQ

Each order is shipped from Milan, Italy.

We ship worldwide with few exceptions. Please check out our shipping chart here.

Shipping cost will be calculated at check out. 

To give you an idea of each Country’ fees please check out our shipping chart here.

We accept Visa, Mastercard, American Express, ApplePay, GooglePay, PayPal.

You will have the possibility to check your shipping status step by step inserting here the tracking number you will receive directly by DHL once the parcel will be shipped.

Each order can take from 1 to 3 days to be processed.  

All the orders received after 12pm will be processed the day after.

Orders placed on Friday will be processed on the following Monday.

Orders placed on any non-working day will be processed as soon as possible, on the following working days.

Average delivery times are 1-2 days for Italy (with the exception of islands that will require 1 day more) and 2-3 days for European Countries.

Extra UE Countries can take more than 3 days, depending on each Country. 

You can directly check the order status clicking on DHL website here.

Returns are allowed only for European Countries.

In the case the customer should be unhappy with our products, we will accept the goods back by 14 days from courier’s delivery receipt, with the right to a full refunding. Please read carefully our full policy here.

Always remember that our products are handmade by artisans and each piece is unique, so they can differ in sizes, colors and having little irregularities in details, if compared to the pictures.

Please read our full Shipping & Returns policy here.

Yes you can, within 5 hours from the placement of the order.

Yes! Just select the option “Gift Pack” and add it to bag.

Of course: we will be happy to ship the gift to your addressee with no risk to reveal any fiscal information, since you will only receive a digital receipt via email.

Yes: we will be happy to develop something together on request. Write us here.

Yes: we will be happy to collaborate on different projects. Write us here.

Sorry, you just can use only one per each order.

You can contact us directly by email here or by chat, just pressing the button on your right corner. The team will promptly reply you!

Send us your CV via e-mail. If there are new position available we will let you know!

Yes! We will be glad to receive all the info about your concept store or fashion boutique in order to evaluate together the possibility to collab. Write us here.