Returns and exchanges
To European customers only: in any case you should be unhappy with your purchase, according to regulations of Consumer Code about the right to return goods (as per article 52 and followings), by noticing his intention through email address shop@pinkpampas.com within 14 days from delivery date, as per courier’s database, we can accept to have the good back and give a full refunding or a credit note of the same returned value to be used for a future purchase, with a validity of 6 months.
We are very sorry but it is not possible to return an item shipped outside European Union. Contact us if you have any doubt.
Please always be informed that our products are handmade by artisans, so they can differ in sizes, colors and having little irregularities in details, if compared to the pictures.
You have to manage them with care while open the box and remove the wrap.
In the event you should consider the ordered items as damaged or faulty, by 8 days from the delivery date, as per courier’s database, you can submit your claim to us, writing an email at shop@pinkpampas.com with order’s reference and including all relevant evidences and pictures.
If the claimed defect will be confirmed, once the good will be returned to us and received at our office we will proceed to send you a new item, if available, or if you prefer we will send you a credit note for the same amount of the returned good, with a validity of 6 months.
In any case the customer should find our products unsatisfactory, according to regulations of consumer code about the right to return goods (as per article 52 and followings), by noticing his intention through email address shop@pinkpampas.com within 14 days from delivery date, as per courier’s database, we can accept to have the good back and give a full refunding or a credit note of the same returned value to be used for a future purchase, with a validity of 6 months.
It is understood that you will be eligible for refunding or for a credit note only after we will receive all the returned goods and we will verify the perfect conditions and integrity of them.
The good must therefore be unused and put in the original packaging with original labels, in perfect conditions to be reselled and properly wrapped to be shipped, as we are unable to refund items that are damaged due to improper protection.
Further, we are not responsible for lost or damaged products being returned to us in not suitable ways.
The customer who intends to send the goods back shall wait for our authorization before ship them, that will be sent in a timely manner. He will be responsible for the costs of the return.
Once the return will be authorized the customer shall provide Pink Pampas in a timely manner with shipment’s tracking number through email related to all the returned goods.
We will refund the original payment method according to the processing time of your bank, within few days from the verification of all the returned goods.
Address for returns:
Pink Pampas
Via Paracelso 5, 20129
Milan Italy